Disney+ : Lessons in Agile

Having worked on hundreds of websites since the early 1990s, I’m confident in saying that I understand what works and what doesn’t. And, having worked in waterfall and agile software environments, and as a project manager / program manager, I know what the business teams wants vs. what the development teams can deliver (usually based on the timeline that the business owners want.) With the recent launch of Disney’s streaming video service, Disney+, it’s easy to see that Disney is trying to follow some agile methodologies. One of …

Google Chromecast “Support”

This is the transcript from a Google Support chat. It’s sad when even the simplest support request is too hard for customer server / technical support to understand. Christine 10:34 AM – Thanks for contacting us! My name is Christine . I’m happy to answer any questions you have about Google Home. Christine 10:35 AM – Hi Dave! Christine 10:35 AM – How can I help you today? Dave Tavres 10:35 AM – Hi there… I’ve been using two Chromecast devices on two TVs for several years… In …

Citibank “customer service”

Another not-so-good experience with another company. This time, Citibank. I’ve had an American Airlines credit card with Citi for YYYEEEAAARRSS… but in the past many years, I’ve only kept the card because of one of the features – virtual account numbers (“VANs”). Citi allowed me to sign into my credit card account, generate a virtual credit card number – with an amount and length of time before it expired. It was designed for buying things online… especially at merchants that might not be as trusted as others. I …

Wahoo’s Las Vegas… a disappointment

So sad :( Wahoo’s is in my top 15 favorites food joints. And coming from Southern California, I’ve been to MANY of their locations. This was my first time at Wahoo’s in Las Vegas. When I walked in, the place was *EMPTY*. On a Sunday night. I ordered a #1 – one fish taco, black beans, white rice (same thing I ALWAYS order.) I got my digital receipt at 8:00p on the dot… It took 14 minutes to get ONE fish taco, black bean, white rice. (8:14p is …

Driven – A John DeLorean Story

Finally… a hollywood movie about John DeLorean. It only took 30+ years. Sadly, most of what people know about John DeLorean is the drivel and fake news of the early 1980s that was intended to sell newspapers. Not much has changed over the years. And, while a movie about DeLorean’s incredible talent as an engineer and boss won’t ever be made, “Driven” is a movie about what people want to see… the scandal made up by the corrupt government, and the sex appeal of the “news.” That said, …

Freddy’s Frozen Custard & Steakburgers Customer Service FAIL

Freddy’s Frozen Custard & Steakburgers 4675 W Charleston Blvd, Las Vegas, NV 89102 Recently, I’ve been seeing ads for “Freddy’s Frozen Custard & Steakburgers“, and the photos of the food looked amazing. So, I finally decided to try them out, and found the nearest location near me in Las Vegas. They close at 10pm, so I had plenty of time to get there. I got there at 8:47pm, on a Tuesday night. There were two cars in front of me – one at the speaker box, one car …

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