Category: Business

Freddy’s Frozen Custard & Steakburgers Customer Service FAIL

Business / Customer Service / Reviews

Freddy’s Frozen Custard & Steakburgers 4675 W Charleston Blvd, Las Vegas, NV 89102 Recently, I’ve been seeing ads for “Freddy’s Frozen Custard & Steakburgers“, and the photos of the food looked amazing. So, I finally decided to try them out, and found the nearest location near me in Las Vegas. They close at 10pm, so I had plenty of time to get there. I got there at 8:47pm, on a Tuesday night. There were two cars in front of me – one at the speaker box, one car …

Spectrum Cable Hopes to Gouge Customers

Business / Reviews

As a long-time customer, who’s in the middle of packing for a move, I called Spectrum to schedule a service stop (like I did with electricity, gas, phone, etc.) but Spectrum has decided that they now will NOT schedule service cancellations. You must call Spectrum Cable back on the day you want to cancel. If it was easy to get through the gauntlet of agents, maybe it wouldn’t be so bad – but they don’t WANT to make it easy. I attribute this to the idea that Spectrum …

Beware of Grundy Insurance

Business / Customer Service / Technology

BEWARE of Grundy Insurance! Thankfully, I got a letter from California DMV telling me that I have NO car insurance on the DeLorean! That caused me to look up the policy, and sure enough, Grundy had cancelled my policy in JANUARY! Of course they say they sent me a letter in the mail… but I did not get it. However, I *DID* get a letter from DMV. Considering I’ve had a policy with them for three years, I would have thought an automated phone call, or automated email …

Makin’ Copies…

Business / Customer Service / Technology

“In this day and age,” how is it that something as simple as the price for color copies is NOT easy to find online?! At least near Orange, CA, businesses have chosen not to share something that simple and time-saving on their websites. Aside from being simply annoying, it’s also an expense and interruption to the business that makes the customer call them, then interrupts an employee from helping a customer who is standing in front of them, to answer the phone and give a relatively simple answer. …

Amazon Prime Failed “Guarantee”

Business / Customer Service / Marketing

I’d say that “most” people like Amazon. I certainly do. But that that “like” doesn’t extend forever. As usual, bad customer service is the point of this post. I’ve had Amazon Prime since 2009. And I order way too much stuff from Amazon. It’s become something that most Amazon Prime buyers tend to do… over-shop. One of the reasons people tend to over-shop, is the “free” delivery on many items. And with the advent of “FREE Same-Day Delivery” people are coming to rely on Amazon more and more. …

Reselling billboards in Google Maps

Business

I spend waaay too much time in Google Maps. I love it. Part of it is the history aspect. Part is the technology aspect. Part is just the ability to plan and know what an area or route looks like without having to go there. I used TerraServer and MapQuest before Google Maps, and they were amazing for their time. But Google Maps is the juggernaut. So much information about so many places in the world – with many of those places visible in Street View, as if …

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