Category: Customer Service

John Wayne Airport is apparently stingy with electricity…

Customer Service / Technology

I recently took a flight out of a John Wayne (Santa Ana) Airport, and was surprised to find that there was not a single electrical outlet anywhere in the public seating areas of gates 10 to 14.  There are outlets at the gate desks, but that’s out of reach for the public seating. I had more than 1.5 hours of waiting for my flight, and didn’t want to run my laptop battery down before I got on the plane (I like to be able to put on a …

FlashMemoryStore.com … Part 1

Customer Service / Technology / Websites

I am a HUGE customer service FREAK!  I believe strongly in that old saying "The customer is always right".  No, that doesn’t mean the car dealership should replace your car if you don’t like it after three months – it means, if you buy an item or service and are not satisfied with it, the company that sold you that item or service should do whatever they can (obviously within reason) to make you happy.  Why?  Because of another old saying "Make one customer happy, and they MAY …

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