Customer Service | Page 3

Amazon Prime Failed “Guarantee”

May 31, 2019 May 31, 2019 Business / Customer Service / Marketing

I’d say that “most” people like Amazon. I certainly do. But that that “like” doesn’t extend forever. As usual, bad customer service is the point of this post. I’ve had Amazon Prime since 2009. And I order way too much stuff from Amazon. It’s become something that most Amazon Prime buyers tend to do… over-shop. One of the reasons people tend to over-shop, is the “free” delivery on many items. And with the advent of “FREE Same-Day Delivery” people are coming to rely on Amazon more and more. …

The end of MoviePass

October 22, 2018 October 22, 2018 Business / Customer Service / Marketing / Technology

Well, it was a good run. MoviePass served millions of customers for a short time in the 2018, but it is no more. Well… the company still exists as of this writing, but it is effectively gone. When a business no longer has products (or services) available to their paying customers, they are as good as gone. And that’s the case with MoviePass.

Meetup Etiquette

April 30, 2018 April 30, 2018 Business / Marketing / Technology

I’ve been going to Meetup groups for many years. Primarily business, entrepreneur, and software related groups. I always meet nice people, and sometimes I even come away having learned something. And even more rarely, I leave with a good connection with someone. I recently went to an Agile Meetup and had all of those experiences – I met nice people, learned something, and made a good connection with a guy that I hope I can work with in the near future. But today, I learned something else about …

Samsung "support" chat

April 1, 2018 April 1, 2018 Business / Customer Service / Reviews / Software / Technology

More, stereotypical bad customer service. This time, from Samsung "Support". They, like most "support" companies that are hired to do technical support, do NOT read. Or, they try to frustrate you will endless tasks that don’t work… until finally, they send you off to someone else. In this case, they still didn’t fix the problem. And I am *100% positive* that calling their phone support will yield the same result – endless tasks that result in their "solutions" not working. When a computer geek like me can’t figure …

Review: Becker Tire in Orange, CA

December 21, 2017 December 21, 2017 Business / Customer Service / Reviews

Becker Tire 1100 N Tustin St, Orange, CA 92867 – (714) 633-1780 – www.BeckerTire.net Last month I took a trip to the Barstow area with a group of people, and we drove down a dirt, where I ended up getting a flat tire. I live in Orange County, CA – that’s over 100 miles away from me. And it was Sunday. So my tire repair shop options were limited. One of the only places open was “Frankie Tires”. I ended up buying four new tires. Once I got …

GoDaddy sucks again…

November 18, 2017 November 18, 2017 Business / Customer Service / Reviews / Technology

I don’t know why I expect different results when I have to deal with GoDaddy.com – even though they’ve proven time and time and time again that they do NOT care about customer service. And today was just another example of poor customer service, and an overall failure of the people answering the phones AND a supervisor. Here’s what happened: I got a domain renewal email, sent to an address I haven’t used for *YEARS*, about a domain that I haven’t used, touched, worked on for years. I …