Category: Customer Service

Hashtag Database

Blogging / Business / Databases / Marketing / Searching / Technology / Websites

In 2010 when I first wrote about QR codes, several friends say, ‘nah, they won’t take off’. I’m sure people said the same thing about hashtags. Well, hashtags will soon be included on packaging for major brand products, just like QR codes. #Hashtags are more than common now and there are dozens of websites that promise to give businesses ‘tracking data’ to determine how popular a tag is – in other words, see just how many people passed along the message that was trying to be conveyed. Facebook …

Amazon Locker… fail

Business / Customer Service / Hardware / Software / Technology

A few years ago Amazon came up with a fantastic idea of putting banks of locker (like those you use to see at airports, train and bus stations) at convenient locations in bigger cities. My preferred Amazon Locker is located inside of an Albertson’s grocery store. This is good for me and Albertson’s, as I always buy a few more items from the store when I’m picking up an Amazon order. The magic of the Amazon Locker comes in your email in the form of an access code …

EZQuickOrder mobile app

Business / Customer Service / Phones / Software / Technology / Websites

If you’ve been to Qdoba, Chipotle, McDonald’s or ANY food location at Disneyland, there’s a good chance you’ve stood in line for at least several minutes waiting to order. Usually you use that wait time to study the menu and get everyone’s orders figured out. Imagine a big QR code around the entrance or line for the restaurant you’re waiting at, suggesting that you pre-build your order. The customer scans the code, which takes them to a simplified mobile version of the restaurant’s menu, with the instructions to …

Amazon feature idea… Gift contributions

Business / Marketing / Technology / Websites

Scenario: A good friend has mentioned several times that they REALLY like that set of high-end speakers, but they just don’t want to spend $300+, plus they don’t really need them – but they’d still like them. At the same time, you don’t want to spend $300 on a gift for your good friend. So, what do you do? Maybe you know some of their family members or their other friends and maybe you can get them to chip in on buying this great gift. Maybe. Even then, …

Microsoft Stores – Have some stock!

Business / Customer Service / Distribution / Hardware / Marketing / Microsoft / Websites

If you’re Home Depot or Best Buy, I can understand running out of stock on items. It happens. Businesses can only carry so much debt when ordering products from suppliers. It’s understandable that Best Buy might only have 50 iPad 2’s in stock at a given store. Home Depot could run out of 3/4 in. HD Maple Plywood, as they only order it once every 6 months and don’t sell much of it. Let’s look at the Apple Store. Sure, Apple only makes and sells about 50 products, …

Limit orders for eCommerce?

Business / Customer Service / Marketing / Technology / Websites

In the stock market you can create ‘buy orders’ (also called “limit orders”) which allow a trader to set an automatic ‘rule’ to buy (or sell) a stock when it reaches a specific price. So why not have that feature on Amazon, JCPenny, Staples, Sony – or a 3rd party site that will do the buying for you? Imagine you want that SuperTooth Disco High Power Bluetooth Stereo Speaker, but you just aren’t willing to pay $103.81 for it… but you WOULD pay $85. Sure, you can shop …

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