Quora: “What was your most difficult moment as a Disney cast member?”

Before I moved to (and learned a lot from) Disneyland Guest Relations, my most difficult moment came from my own lack of experience dealing with angry/bad guests. I started my Disneyland career as a ride operator on Autopia, around the age of 29 (so I wasn’t a ‘kid.’) One of the positions there is “grouper,” where you assign positions for guests, based on how many cars they need for their group. The position is somewhat fast-paced, as the cars are loading and unloading constantly, and not all guests …

Quora: “Does any one at Disney still think in terms of ‘What would Walt Disney do?'”

The “anyone” part of the question is a bit ambiguous, as there are those who actually work in the Parks, and those who ‘build’ the Parks. Also, the word “do” can mean something different depending on who you ask. Having worked at Disneyland in Attractions (Autopia, and lots of guest control,) as well as in Guest Relations, and finally as a locomotive engineer, I had the opportunity to help and talk to guests face-to-face on a daily basis, in different capacities. I also learned a lot about other …

Quora: “Why is Disneyland so expensive?”

Disney is a business… a brilliant business that knows how to research and study the analytics of their products and services. Like any product or service in any market, prices are set primarily by consumers. If some new widget was available at the local store was priced at $1,000 but no one bought it, the price would come down, or the product would go away. In the case of Disney Parks, the price has continued to go up by leaps and bounds, and is expected to continue that …

Quora: “What are some interesting things to see at Disneyland?”

I love to find a bench or spot to sit/lean to just look and absorb the space. Take note of the way Walt and his Imagineers designed Disneyland. The pavement, the plants, the walkways, the colors. Look at the detail of the buildings. Look at how the theming for each area or attraction connects to each other. Also, just people-watch. Look at how some people enjoy the space, and how others are oblivious to their surroundings. Just a few of my favorite things to see at Disneyland: The …

Disneyland Outdoor Movie Nights

Several years ago I put together a plan to play movies outdoors at Walt Disney’s Barn. It was a great success. People love coming out and watching movies in a large group, especially when it’s a Disney-related movie. Late last year I was talking to a friend who works at Disneyland and suggested that they do something similar. The Mickey and Friends Parking structure is a huge, multi-level parking lot with an open lot next to it call the Pinocchio lot. This is my proposed area to do …

Disneyland Christmas Train idea…

As a former engineer on the Disneyland Railroad, it should be obvious that I love trains – small and large. I’m also a huge Disneyland and Walt Disney fan. I’ve talked about this idea for several years, but never wrote it down. The popularity of Disneyland’s “It’s a Small World Holiday” and “Haunted Mansion Holiday” has grown tremendously since they started, and guests sometimes come to the park just to see the make-overs of those attractions. “It’s a Small World Holiday” is such a draw that one of …