Makin’ Copies…

“In this day and age,” how is it that something as simple as the price for color copies is NOT easy to find online?! At least near Orange, CA, businesses have chosen not to share something that simple and time-saving on their websites. Aside from being simply annoying, it’s also an expense and interruption to the business that makes the customer call them, then interrupts an employee from helping a customer who is standing in front of them, to answer the phone and give a relatively simple answer. …

Amazon Prime Failed “Guarantee”

I’d say that “most” people like Amazon. I certainly do. But that that “like” doesn’t extend forever. As usual, bad customer service is the point of this post. I’ve had Amazon Prime since 2009. And I order way too much stuff from Amazon. It’s become something that most Amazon Prime buyers tend to do… over-shop. One of the reasons people tend to over-shop, is the “free” delivery on many items. And with the advent of “FREE Same-Day Delivery” people are coming to rely on Amazon more and more. …

Are there any free exhibits outside Disneyland or Disney World that are worth checking out?

Walt Disney had a barn in the backyard of his Holmby Hills (Los Angeles) home, which was the workshop for his 1/8th scale backyard railroad called the “Carolwood Pacific Railroad.” In the mid-1990s, that house was sold, and the barn (and the house) was to be demolished for new construction. Instead, Michael Broggie (son of Roger Broggie, Walt’s right-hand-man in Disney Imagineering at the time,) organized the effort to save and preserve the Barn as a piece of Walt Disney history. The Barn, often called “Walt’s Barn” was disassembled and …

DON’T ANSWER THE PHONE IF YOU’RE BUSY!

Since mobile phones became a body-part (meaning, just about every adult in the modern world has one,) expectations and etiquette of person-to-person communications have changed drastically. Now that “everyone” has a phone in the palm of their hand for HOURS every day, some people have turned into Pavlov’s dogs – they feel that they MUST answer a ringing phone, regardless of their current situation. STOP IT! The overwhelming majority of phone calls are not life-or-death. And they’re not ‘the radio station calls your house once to give you …

Quora: “Does any one at Disney still think in terms of ‘What would Walt Disney do?'”

The “anyone” part of the question is a bit ambiguous, as there are those who actually work in the Parks, and those who ‘build’ the Parks. Also, the word “do” can mean something different depending on who you ask. Having worked at Disneyland in Attractions (Autopia, and lots of guest control,) as well as in Guest Relations, and finally as a locomotive engineer, I had the opportunity to help and talk to guests face-to-face on a daily basis, in different capacities. I also learned a lot about other …