FAIL: Scott’s RV in Vancouver, WA

Scott’s RV, Vancouver, WA 115 SE Ellsworth Rd, Vancouver, WA 98664 (360) 882-3444 https://scottsrvvancouver.com/ Everyone has bad days. Some people have bad weeks. Their cat just died. Their spouse left them. Their boss yelled at them… but there’s no excuse to repeatedly F-bomb a customer over a lost sale. Sadly, that’s what happened to me at Scott’s RV in Vancouver, WA yesterday. I’ve been researching RVs for several years, trying to understand storage, maintenance, RV park costs, tires, shower sizes, water tanks, and all the things you need …

Citibank “customer service”

Another not-so-good experience with another company. This time, Citibank. I’ve had an American Airlines credit card with Citi for YYYEEEAAARRSS… but in the past many years, I’ve only kept the card because of one of the features – virtual account numbers (“VANs”). Citi allowed me to sign into my credit card account, generate a virtual credit card number – with an amount and length of time before it expired. It was designed for buying things online… especially at merchants that might not be as trusted as others. I …

Google Chromecast “Support”

This is the transcript from a Google Support chat. It’s sad when even the simplest support request is too hard for customer server / technical support to understand. Christine 10:34 AM – Thanks for contacting us! My name is Christine . I’m happy to answer any questions you have about Google Home. Christine 10:35 AM – Hi Dave! Christine 10:35 AM – How can I help you today? Dave Tavres 10:35 AM – Hi there… I’ve been using two Chromecast devices on two TVs for several years… In …

Freddy’s Frozen Custard & Steakburgers Customer Service FAIL

Freddy’s Frozen Custard & Steakburgers 4675 W Charleston Blvd, Las Vegas, NV 89102 Recently, I’ve been seeing ads for “Freddy’s Frozen Custard & Steakburgers“, and the photos of the food looked amazing. So, I finally decided to try them out, and found the nearest location near me in Las Vegas. They close at 10pm, so I had plenty of time to get there. I got there at 8:47pm, on a Tuesday night. There were two cars in front of me – one at the speaker box, one car …

Scamming Senior Citizens

A friend recently told me the story about how his father was scammed, and ended up in a spanish prison for drug smuggling. My own grandmother had been scammed (multiple) times, eventually causing my grandparents to lose their home. In this age of the internet, seniors are huge targets for being taken advantage of, for two main reasons: a) many of them come from an era where they tended to trust people more easily, and b) they are minimally familiar with the internet and how it works. Seniors …

Disney+ : Lessons in Agile

Having worked on hundreds of websites since the early 1990s, I’m confident in saying that I understand what works and what doesn’t. And, having worked in waterfall and agile software environments, and as a project manager / program manager, I know what the business teams wants vs. what the development teams can deliver (usually based on the timeline that the business owners want.) With the recent launch of Disney’s streaming video service, Disney+, it’s easy to see that Disney is trying to follow some agile methodologies. One of …