NEVER buy digital licenses from Microsoft

I’ve just spent three days talking to Microsoft “Technical Support”… often called “HELPLESS desk,” trying to activate Windows 10 Pro. Why? Because late last year, we upgraded from Windows 10 Home by using the “Microsoft Store” application in Windows. HUGE mistake! Why? Because when you pay for licenses through the Microsoft Store, they apply the digital license to your Microsoft account – but you do NOT get an actual product key… which means, if you have any problem, you have to spend HOURS on the phone with helpless …

The Resurgence of Email

With the recent example of Amazon’s AWS service arbitrarily killing a business’s website by revoking the company’s hosting contract, the question must be asked – If a service provider can suddenly decide to not provide you service, how can you continue to reach your audience? The short answer is one of the foundational elements of the internet – the original POP… Post Office Protocol. Email. POP servers have (and are) a staple of the internet. They deliver (most) user verification and forgot password emails. They notify people of …

FAIL: Scott’s RV in Vancouver, WA

Scott’s RV, Vancouver, WA 115 SE Ellsworth Rd, Vancouver, WA 98664 (360) 882-3444 https://scottsrvvancouver.com/ Everyone has bad days. Some people have bad weeks. Their cat just died. Their spouse left them. Their boss yelled at them… but there’s no excuse to repeatedly F-bomb a customer over a lost sale. Sadly, that’s what happened to me at Scott’s RV in Vancouver, WA yesterday. I’ve been researching RVs for several years, trying to understand storage, maintenance, RV park costs, tires, shower sizes, water tanks, and all the things you need …

Citibank “customer service”

Another not-so-good experience with another company. This time, Citibank. I’ve had an American Airlines credit card with Citi for YYYEEEAAARRSS… but in the past many years, I’ve only kept the card because of one of the features – virtual account numbers (“VANs”). Citi allowed me to sign into my credit card account, generate a virtual credit card number – with an amount and length of time before it expired. It was designed for buying things online… especially at merchants that might not be as trusted as others. I …

Google Meet Blocked Microphone

Trying to use Google Meet and you can’t get your microphone to work… but can’t find the answer on how to fix it? Here ya go! The error message is: Something is wrong with your camera or microphone. Or: Meet is unable to access your camera or microphone, but you will still be able to join the call. Or: Microphone is blocked. Speaker is blocked. Go to https://meet.google.com Click the lock icon to the left of the URL, and click on “Site settings.” Scroll down to the “Microphone” …

Google Chromecast “Support”

This is the transcript from a Google Support chat. It’s sad when even the simplest support request is too hard for customer server / technical support to understand. Christine 10:34 AM – Thanks for contacting us! My name is Christine . I’m happy to answer any questions you have about Google Home. Christine 10:35 AM – Hi Dave! Christine 10:35 AM – How can I help you today? Dave Tavres 10:35 AM – Hi there… I’ve been using two Chromecast devices on two TVs for several years… In …

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