Test Driving… Mattresses

Business / Marketing / Technology

I’ve had the same mattress for more than 10 years now. I literally bought it (new) from a Big Lots store. It’s a Serta Perfect Sleeper Courtland mattress. I’ve been a fat guy for the past 10 years as well, so I’ve definitely put the mattress through its paces. I’ve also had somewhat bad neck pain for several years, usually when I wake up. I’ve tried several different pillows… different brands, different styles, different thicknesses. Nothing has seemed to help. It occurred to me recently than I’ve stayed …

The Resurgence of Email

Business / Email / History / Technology

With the recent example of Amazon’s AWS service arbitrarily killing a business’s website by revoking the company’s hosting contract, the question must be asked – If a service provider can suddenly decide to not provide you service, how can you continue to reach your audience? The short answer is one of the foundational elements of the internet – the original POP… Post Office Protocol. Email. POP servers have (and are) a staple of the internet. They deliver (most) user verification and forgot password emails. They notify people of …

Quora: “What was your most difficult moment as a Disney cast member?”

Customer Service / Quora

Before I moved to (and learned a lot from) Disneyland Guest Relations, my most difficult moment came from my own lack of experience dealing with angry/bad guests. I started my Disneyland career as a ride operator on Autopia, around the age of 29 (so I wasn’t a ‘kid.’) One of the positions there is “grouper,” where you assign positions for guests, based on how many cars they need for their group. The position is somewhat fast-paced, as the cars are loading and unloading constantly, and not all guests …

You Can’t Use PayPal Anymore, or, How to Kill a Small Business

Business / Customer Service / Reviews / Technology

In late 2015, I launched MouseMingle.com – the dating site for Disney fans. A few weeks ago, PayPal banned MouseMingle from processing payments with no notice – effectively killing my small business. Why did PayPal choose to kill my small business? Your guess is as good as mine. Why would I say that? Because the official message on my PayPal dashboard says that I’m “in violation of PayPal’s Acceptable Use Policy.” The problem is, PayPal’s Acceptable Use Policy says nothing about wholesome websites helping people connect and (hopefully) fall …

Reverse Trick-or-Treat

People

Today, November 1st – the day AFTER Halloween, a thought occurred to me on how to be a better neighbor – using Halloween as a tool… “Reverse Trick-or-Treat.” Since many people are use to having random people knock on their door on Halloween afternoon/evening/night, why not go knocking on doors to GIVE candy or treats to your neighbors, along with a note about yourself, and your contact information. Many people either don’t make the time to get to know their neighbors, or maybe the neighbors just aren’t social… …

Back to Top