Employee empowerment

Business / Customer Service / Technology

One of my hobby websites recently got hacked, which caused a bigger problem on my web hosting account. It happens. It’s fixed now, but the incredible frustration that came from it wasn’t caused by the hack itself, but by the bad "technical support" people. I’m very aware of businesses trying to keep costs down so they can increase profits and put money back into the business for further growth. BUT, at what cost? It’s *VERY* unlikely that I’ll continue to recommend my current web host because of the …

AVOID Skadate! – Lack of tech support

Business / Customer Service / Marketing / Reviews / Software / Technology

Skadate – AVOID THEM! Sadly, I started a website using the Skadate software, and it has been a nightmare from day 1. LOTS of people have complained about Skadate. I’m not the first. BUT, the most people I can steer AWAY from Skadate, the better. They operate under the name "Skalfa LLC" as well. One of the *ONLY* redeeming things about Skadate / Skalfa, was the customer community forum. There were THOUSANDS of entries with hundreds and hundreds of solutions to the countless problems Skadate has… and today, …

Bank idea for potential fraud charges

Business / Customer Service / Technology

I do *love* that banks will decline charges on your card when they think the charge is fraudulent. It has the potential to save me a lot of time, and save the bank a lot of money. Of the 20 or more times I’ve had it happen in my life when my card was ‘on hold’ because of unusual spending, it’s never been a terrible inconvenience, considering the work they are doing on the back-end to help protect us both. I recently got a short survey from Chase …

Pelican Cases Have No Part Numbers!

Business

My crazy, logical, business brain, is shocked once again. Pelican Cases do NOT have even a tiny part number molded into the inside of their cases. So, if the label is removed, damaged beyond reading, painted, etc., if you don’t already know which model the case is… there’s no "easy" way to identify it. Pelican customer service actually told me on the phone, that only way to figure out which model a case is, is to measure the outside dimensions, then search their catalog. She further explained the …

Cleaning up fake profiles on Facebook

Technology / Websites

When you get friend requests from fake profiles on Facebook, you need to do this to help stop the spammers / scammers / phishers from suckering other people. Open the profile of the friend request. Click the 3 dots next to the ‘message’ button. Choose "Report". Choose "Report this profile", and click Continue. Choose "This is a fake account", and click Continue. Click "Submit to Facebook for Review", then click Done. At the top of the page, click "Delete Request", then click "Mark as Spam".