Employee empowerment
One of my hobby websites recently got hacked, which caused a bigger problem on my web hosting account. It happens. It’s fixed now, but the incredible frustration that came from it wasn’t caused by the hack itself, but by the bad "technical support" people. I’m very aware of businesses trying to keep costs down so they can increase profits and put money back into the business for further growth. BUT, at what cost? It’s *VERY* unlikely that I’ll continue to recommend my current web host because of the …