FAIL: Scott’s RV in Vancouver, WA

Scott’s RV, Vancouver, WA 115 SE Ellsworth Rd, Vancouver, WA 98664 (360) 882-3444 https://scottsrvvancouver.com/ Everyone has bad days. Some people have bad weeks. Their cat just died. Their spouse left them. Their boss yelled at them… but there’s no excuse to repeatedly F-bomb a customer over a lost sale. Sadly, that’s what happened to me at Scott’s RV in Vancouver, WA yesterday. I’ve been researching RVs for several years, trying to understand storage, maintenance, RV park costs, tires, shower sizes, water tanks, and all the things you need …

Citibank “customer service”

Another not-so-good experience with another company. This time, Citibank. I’ve had an American Airlines credit card with Citi for YYYEEEAAARRSS… but in the past many years, I’ve only kept the card because of one of the features – virtual account numbers (“VANs”). Citi allowed me to sign into my credit card account, generate a virtual credit card number – with an amount and length of time before it expired. It was designed for buying things online… especially at merchants that might not be as trusted as others. I …

Freddy’s Frozen Custard & Steakburgers Customer Service FAIL

Freddy’s Frozen Custard & Steakburgers 4675 W Charleston Blvd, Las Vegas, NV 89102 Recently, I’ve been seeing ads for “Freddy’s Frozen Custard & Steakburgers“, and the photos of the food looked amazing. So, I finally decided to try them out, and found the nearest location near me in Las Vegas. They close at 10pm, so I had plenty of time to get there. I got there at 8:47pm, on a Tuesday night. There were two cars in front of me – one at the speaker box, one car …

Wahoo’s Las Vegas… a disappointment

So sad :( Wahoo’s is in my top 15 favorites food joints. And coming from Southern California, I’ve been to MANY of their locations. This was my first time at Wahoo’s in Las Vegas. When I walked in, the place was *EMPTY*. On a Sunday night. I ordered a #1 – one fish taco, black beans, white rice (same thing I ALWAYS order.) I got my digital receipt at 8:00p on the dot… It took 14 minutes to get ONE fish taco, black bean, white rice. (8:14p is …

Spectrum Cable Hopes to Gouge Customers

As a long-time customer, who’s in the middle of packing for a move, I called Spectrum to schedule a service stop (like I did with electricity, gas, phone, etc.) but Spectrum has decided that they now will NOT schedule service cancellations. You must call Spectrum Cable back on the day you want to cancel. If it was easy to get through the gauntlet of agents, maybe it wouldn’t be so bad – but they don’t WANT to make it easy. I attribute this to the idea that Spectrum …

Samsung "support" chat

More, stereotypical bad customer service. This time, from Samsung "Support". They, like most "support" companies that are hired to do technical support, do NOT read. Or, they try to frustrate you will endless tasks that don’t work… until finally, they send you off to someone else. In this case, they still didn’t fix the problem. And I am *100% positive* that calling their phone support will yield the same result – endless tasks that result in their "solutions" not working. When a computer geek like me can’t figure …